How security can improve the hotel experience

People love going to hotels. The sense of getting away from day to day lives and experience a new place without the worry of having cook or clean is an appealing concept. However, it’s vital that guests feel safe in doing so. Having access control and perimeter security measures are amazing ways of doing this and when done correctly will help improve the overall hotel experience. Here are just a few of the ways they do this:

1.    It makes the guests feel safe and secure
If customers know that the hotel has security, they can have peace of mind and feel more comfortable. They need to know that their belongings will be safe (including their car) and that only authorised people will be able to access the building. If this happens successfully, they will be relaxed and enjoy the hotel more.

2.    Will promote return stays
If their first experience of the hotel is good, they are more likely to return if they know when they arrive at the hotel that they don’t have to worry about anything.

3.    Will recommend to family and friends
If someone has a pleasant stay, they will want to recommend to friends and family but also on review websites which are vital for the hotel industry.

4.    Creates exclusivity
Having control access can have a phycological effect on the guests. Being a select few who can enter the building will automatically make them feel that bit more privileged. It creates a sense of privacy as well which some guests crave.

5.    Will improve the hotel’s reputation
Being known as a safe hotel is a reputation that is almost priceless and can only be seen as a good thing to potential guests.

6.    Makes the employees feel safer
It’s not just the guests that benefit from the additional security. The employees themselves will feel safer coming to work knowing that its secure. This, in turn, has been known to improve employee morale and productivity.

How can this be achieved with Gateway Automation?

-    These are perfect for hotel car parks, which will mean only guests will be able to access it.
-    The gates we provide are among the strongest barriers to unauthorised entry and a strong physical deterrent
-    Automatic barriers can achieve the same effect, however ultimately it depends on which option will work best for your hotel and look the nicest.
-    We provide fully automatic barriers which can be controlled by push buttons, tokens, proximity cards, pins, CCTV or by on-site security guards, so we can tailor it to your needs and requirements.

Speed Ramps
It is important that the car park is a smooth process and not hectic. Speeding and reckless behaviour can be reduced by using speed ramps. When utilised correctly, they act as a deterrent for unwanted vehicle access as well.

-    Full height turnstiles could be used if there is a pedestrian entrance to the hotel which you need controlling, especially if there is no manned security available constantly.
-    Waist height turnstiles can be used indoors if the hotel has a gym or certain facilities that have restricted access.

-    With options to have video Intercom or just audio, these are great devices to have located at hotels at the entrance, ensuring you know who is coming in and out of the premises.

Proximity Devices
-    Proximity cards and Proximity Access Keypads again can both be effectively used at hotels to restrict access in certain areas and can be used in conjunction with both turnstiles and gates.

Gateway Automation can help hotels protect their assets from serious crime with minimum disruption while maintaining safe and comfortable working environments for clients, contractors, customers and other highly important individuals. For a free non-obligation quotation and feasibility survey please contact Gateway Automation on 01522 682255. Alternatively, our brochure can be downloaded here:

How turnstiles can benefit your business

A great way to improve the security of your business is by using turnstiles. These are available in a range of options to suit your needs. Turnstiles not only allow control over access to a building, but they also improve security and will act as a deterrent. They can be easily adapted to suit your business needs as well. They are able to include a range of credential verifiers including fingerprint recognition and proximity device readers which allow you to be in full control of who enters your premises.

Turnstiles are much more efficient and effective compared to using doors, even if they are secure. The main reason is because of the risk of “tailgating”. With a secure door, even though users will need to be authorised to open the door, once it is open there is no way of controlling how long the door consequently stays open for or how many people are let through. Obviously, the use of CCTV will help monitor this, however it cannot stop it from happening in the first place. Using turnstiles means only one authorised person can enter at a time, eliminating the possibility of tailgating occurring. With doors, there is also no way of controlling the direction. Even if a door is deemed an exit, once the door is open, there is limited control over how many people use it as an entrance point instead and vice versa.

Who uses turnstiles?
Turnstiles are commonly used at (but not limited to):

-    Schools, colleges and universities
-    Gyms
-    Football grounds and sports stadiums
-    Train stations
-    Theme parks
-    Manufacturing facilities
-    Military bases
-    Apartment buildings
-    Hotels

What types are there? 

Waist Height
These turnstiles usually consist of a barrier with three arms, installed at waist height which allows access to one person at a time and rotates round.

Mainly used for: Indoor locations including arenas and universities but also train stations and theme parks. They allow for smooth entry which can help with large crowd control. The only disadvantages to consider are the higher risk of people trying to jump over the turnstile and also the need to have an additional gate installed next to it to allow access for disabled users. Both of these however are easily combatted by still having manned security available.

Full Height
Full height turnstiles go from the floor to the top of the turnstile and act similar to a revolving door, allowing only one person at a time.

Mainly used for: Outdoor use where higher security is necessary, especially if there is no manned security available.

They are the best option for perimeter control; however, you will have to ensure that all the rest of the perimeter is secure with additional fencing. Full height barriers are bulky so you need to think if your location is suitable. You will also still need an additional entry point for disabled access.

What to consider before choosing

All of the following factors will change which type of turnstile is best for you

-    Location – is the area you need securing outdoors or indoors?
-    What are you using it for?
-    Will there be manned security as well?
-    What is your budget?
-    What features are necessary?
-    Aesthetics features - will they fit in and still look nice?

Advantages to having them 

-    Some turnstiles have the ability to monitor forced entry attempts
-    Reduces the need for manned security. If you also have manned security, their time will be better spent overseeing and dealing with any problems, rather than individually checking everyone’s credentials.
-    They will last. Even with consistent use, they will continue to perform over long periods of time.
-    Limited need for maintenance - because the majority are produced from stainless steel, the quality of the turnstiles means the need for maintenance is unlikely
-    Reassures both the business owners that only authorised personnel are able to enter, but also reassures all employees that they are working in a safe environment
-    Turnstiles act as a deterrent.  Just knowing a place has the extra security turnstiles bring can stop potential unauthorised personnel even attempting to enter
-    Makes entry and exiting a smooth and quick process
-    Turnstiles can go in one direction or two. You could time it so that it only worked as an entrance in the morning, and as only an exit in the evening
-    They are robust, sturdy and reliable

Gateway Automation can help businesses and organisations to protect their assets from serious crime with minimum disruption while maintaining safe and comfortable working environments for clients. For a free non-obligation quotation and feasibility survey please contact Gateway Automation on 01522 682255. Alternatively, our brochure can be downloaded here: